Frequently Asked Questions

How can I contact you?

The contact details for your local shop can be found via the storefinder here

Alternatively, you can email us at: [email protected]

Where are your stores?

You can find your nearest store using the storefinder here

What is your returns policy?

Unwanted Items – We are happy for any unwanted item(s) to be returned for a refund within 14 days of the original transaction with proof of purchase, the item(s) must be in a re-saleable condition. The exclusions to this policy are: gift vouchers, postage stamps, confectionery, jewellery, special orders and seasonable products.

Faulty Items

If you have purchased an item from us that has proved to be faulty please return it to us with proof of purchase and we’ll arrange a repair, replacement or refund.

Do you have any job vacancies?

All job vacancies are managed at store level, please contact the store directly.

What are your opening hours?

You can find opening hours using the storefinder here

Please be aware that certain stores have different opening times.

Can I order over the phone?

You can reserve stock over the phone for collection, please contact your local store using the storefinder.

Do you accept Toymaster gift vouchers?

We accept Toymaster gift vouchers at Haywards Heath, Lewes & Rustington.

Do you sell gift cards and gift vouchers?

We do sell gift cards/gift vouchers in all our stores.

Can your gift cards and vouchers be accepted at any of your stores?

Yes, Clarkes gift cards and vouchers will be accepted at any Clarkes store

Do you offer student discount?

We offer 10% student discount on stationery, pens and art materials when a valid student ID card is presented.